“Park View is a lovely clean bungalow in a wonderful location with a lovely garden.”
I don't like marking it so low because had everything been in good order it would have been a smiley face for all.
Unfortunately, the central heating didn't work, I reported it to Sykes and the caretaker both were very concerned.
Also reported that the shower didn't work properly, it was mixer taps to the bath as well and they ran at the same time so it was a trickle.
Reported the door on the wardrobe not closing properly.
Reported the radiator in the bathroom was slowly dripping from the top right hand corner down the radiator.
As for the heating, the owner kindly arranged for 2 oil heaters to be delivered. When they arrived we tried to assemble them, but 1 wheel on each was too wide to fit easily into the holes, at that point we didn't think we could force them, we informed the caretaker The gas men were supposed to come Tues, they didn't turn up. I informed the caretaker, she enquired and they had gone 3hrs in the opposite direction!
The caretaker had mentioned me leaving the key, I didn't feel comfortable doing that and had explained that my husband could be there in the mornings whilst I walked the dog.
The gas men were now supposed to come on the Wednesday, plus a plumber to repair the shower. The plumber did arrive at about 1.00ish
He was very nice and apologetic, told us that it needed a new tap and he didn't carry them, he told us that he wasn't allowed to do the job without someone being in the property. He had tried to contact the caretaker a few times. I rang the caretaker explaining the situation and passed the phone to the plumber who also informed her of the situation.
The plumber left, the gas men still hadn't arrived. We went out around 1.20ish rather fed up with the situation at this point. We don't like complaining but do expect to be warm, take a shower and time to explore the beautiful coast and countryside without worry of repair work needing to be done whilst there.
On the Thursday we tried to assemble the heaters again and managed at last to get the wheels to fit in the holes, warmth of some sort at last.
Such a shame this dragged on so long, had everything been in good order it would have all been wonderful.
Thankyou,
Regards Joy
We addressed this promptly and did everything we could - it is not our fault British Gas Homecare who we pay extra to, so they can do urgent call outs, made major mistakes by sending the heating engineer to our home address which they admitted was a major error. We ordered the heaters on Amazon prime so they were with the guests the following day. Not our fault that BG didn't repair the tap promptly or even take a tap. I have complained to them.
Property Owner
