“I am going to leave feedback however having left feedback a year ago some of the issues I mentioned are still there and having read other feedback it comes across that the owner doesn't take any notice of the feedback so in a,way your wasting your time,it comes across that they dont take the criticism on board as problems that were mentioned 1-2yrs ago are still there like the yellow stains on the kitchen and entrance hallway floors,anyway here goes.”
The floor downstairs clearly isnt ever mopped as night after night my kids feet were black(I wear slippers),I did mop it a couple of days in which made a slight difference but as its clearly not mopped after every stay(the mop bucket was bone dry and had dust in it)it needs a good scrub,the water was black due to the dirt that had built up, I was even sweeping dog hairs up and I don't have a dog. Behind and under the sofa's you can tell are never cleaned as the amount of dirt that was under and behind was terrible,only the visible flooring is hoovered. Attention to cleaning is definately required,there was a great big cobweb hanging from the ceiling in the lounge. The walls need a lick of paint,the marks that were on the stairs walls a year ago are still there. There are crayon like marks under the TV,come on a lick of paint doesn't take much. It needs some TLC to make it up to the standard that it should be for the price you pay. The creaky floor in both bedrooms are still there and again on the stairs and it does become annoying after a couple of days so imagine after a week. Could do with some deep roasting trays as I struggled to cook a roast chicken dinner(had to cook the chicken in a lasagna dish) also missing a masher. Dont get me wrong its a nice cottage but some simple small improvements would make it so much better like a lick of paint,it just depends if the owner wants to spend money on improvements or if they are just in it for the money which thats what it comes across as sadly. Both TV's do not work well either,its the signal it gets distorted so it sounds like a robot,its fine if you watch netflix its only if you want to watch an actual TV programme. A bigger freezer is definitely needed so you can do a proper shop to last you the week. All of the mugs were stained and I washed them a few times in the dishwasher. The window in the twin bedroom that previous people mention as broken isnt broken you just need the key to unlock it which was in the glasses cupboard in the kitchen. The outdoor furniture is a bit naff,the seats are so uncomfortable, definately needs updating to something better but this has been mentioned on a few occassions but nothing has been done. Shower head position is awful, you end up flooding the bathroom floor everytime you have a shower,again this was mentioned last year,eventually this will cause problems with the floor and rotting and water damage,a simple shower curtain would rectify this problem. We had an enjoyable stay and this was our 2nd time stopping at Sleeper Cottage but I feel that should some of the improvements Ive mentioned not be done I wouldnt want to return. Price wise what I paid was ok but if I was paying the higher prices that this cottage goes for in the summer holidays I would expect these issues to not be there and would put in more of a complaint. Its just not up to the level it should be to get away with charging £800-£1000 a week.
Thank you very much for your feedback- I can assure you we do very much take it on board. In fact, following feedback, we have recently changed the sofas, had new beds put in, and the week before your stay the old garden furniture was replaced with new ones, so it is disappointing to hear that you found them uncomfortable. Unfortunately, the small yellow stain on the floor you are referring to was done by a previous guest just weeks after we had that new flooring put down. We have had multiple professionals look at this to try and get it removed-it is a lot better than it was but has not been able to be completely removed unfortunately. The area does struggle with TV signal now and a again and some days it can be patchy but the apps on the TV work fine, including BBC, ITV, 4, Netflix etc. I am disappointed to hear that the cleaning was not up to standard, this is not acceptable and the housekeepers have been contacted by both the us (the owners) and the agency to ensure this does not happen again. I understand a bigger freezer would be beneficial but unfortunately, in the current layout, there is no space in the kitchen to accommodate one- maybe in the future if this changes we can add one in. Thank you for your comments regarding the deep roasting tray and masher, we will get these for the kitchen. The shower head can be angled but we will look into another shower head that might work better. Thank you for your comments, we do take them onboard.
Property Owner
