“Where do we start?”
Health and Safety was nowhere to be seen. Firstly, my mother slipped in the bath in the en-suite, as there was no non-slip surface to the bath and no rails to hold on to to help stop the fall. There was mention of the exposed beams but not how low they were, my brother who is only 5ft managed to whack his head 3 times throughout the duration, one time luckily, he was wearing a flat cap as we found a 10cm long piece of woof protruding from his cap. If this had gone into his head, you would be looking at a law suit. The list is endless of the things that were missing, the DVD player was not working, the Pool table that apparently counts as a games room (including a dirt cardboard box which had all the games in) was broken. Please get in touch with me as soon as you can to discuss this furthe
Thank you for your feedback, which has been discussed with the owner and reported back to you.
The owner has confirmed that hand rails are not set up in this property as standard and no aids were requested before your stay, however a bath mat was available in the property.
Some beams are low and have signs to say 'mind your head' and the different heights of the beams are shown in the photos online.
The owner is sorry that she missed that the dvd player was broken and this could have been replaced during your stay if you had mentioned it, as the owner lives next door and would have been happy to help with any issues that arose during your stay. You will see from all of the great previous feedback that the owner prides herself on giving her guests the best holiday experience possible.
Property Owner
