“Just got back home from a week in this lovely apartment.”
Perfectly sized for the 2 of us and our 2 dogs.
Everything we needed for a holiday stay was provided and even the sun shone for most of the week which helps of course.
Clifftop walks and a beautiful beach on site meant we didnt always have to drive to find somewhere to while away the time. Evening walks were fun as the dogs encountered the bunnies which came out as the sun set.
Also recommended, especially for dog owners, Filey Brig Country Park, and Scarborough North Bay.
Parking around most of the area was so easy using the PayGo app. Except for Scarborough South Bay parking meters which all seemed to have no internet connection. This made it impossible to use the app or even to pay by card. While that did leave lots of parking spaces empty, just make sure you have some of that old metal currency for those.
Regarding "facilities" at The Bay, this was outside the control of the owner or the rental agency and it was the one thing that really let the whole site down.
The Bay kitchen was closed and had been for some time but still appears on "The Bay" website as open. This meant the only onsite catering facility is the John Paul Jones pub. And that is in a league of its own as far as poor catering is concerned. You cannot blame the front of house staff who are all, without exception most professional. The problem here is one of lax and disinterested management which goes back from the local manager right up to the resort owners. First time we ate here I was served a miserly piece of chicken which was poorly cooked, to the point it was dry, tasteless and almost impossible to cut. It was as if it had a protective skin on it. That was served on a bed of tinned tomato along with a grey, bland, sauteed small potato. Absolutely no point in saying anything to the manager if in fact one was on duty, nor the cook. Neither of who check the quality of food leaving their kitchen. This was not a one off as I saw other guests also sawing away at their meal. The final straw came when we decided to return for their advertised Sunday roast. Only to be told, we dont do that any more and haven't for about 6 months. So why is it still advertised on the parent company website?
It is in fact one huge stain on an otherwise lovely holiday site and accomodation.
Dear Ron, Thank you for your valued feedback and perfect score for accuracy of my listing , cleanliness and comfort of White Rose Apartment. On behalf of the Bay management team which has recently been taken over by Away Resorts. I apologise for the website not been up todate and for the experience/s you have encountered at the John Paul Jones public house. I have been informed that the Bayside kitchen will be replaced by a new pizzeria opening on the 1st of July 2022.
With regards to your comments about the John Paul Jones, I have passed the comments on to the Food & Beverage manager who I can assure you does indeed care a great deal. His response is as follows: Food is very subjective so I can again only apologies if your guests feel the meal was unacceptable, we will never want anyone to leave unhappy and would encourage all guest to give feedback on the night which gives the team an opportunity to rectify and issues. We have been getting lots of positive comments regarding the new menu in the John Paul Jones, but we do feedback all comments to support office to help shape and change things going forward.
I have checked our web site and cannot find any mention of the Bay Kitchen or the Sunday lunch, but feel it may have been on the cross over from Aria Resorts web site to Away resorts web site, like all menus and facility there are subject to change, I am please to say The Four Cats drinks and Eatery will be opening on the 1st July 2022
I am sorry if your guests have felt let down as all guest and owners our important to us.
Kind regards
Colin Twist
Property Owner
