“Firstly, the main complaint we had was the no secure garden for our 3 dogs.”
The cottage next to us did have a fenced off garden. We were informed by the maintainer that all the cottages are being given Fenced off gardens gradually as we were not the only people to complain. The electric oven didn't work, so we had a new one two days before leaving. So prior to that we were using the microwave or going to the local pub, that was brilliant food. There was no vacuum, broom/mop in the cottage so it was difficult to keep the floor clean . We don't like to leave any property with mess. My husband did get a vacuum from the laundry room (wasn't sure if that was correct).The area wasn't ideal for dogs, we only found one good beech for them to have a good run around.
Dear Karyn,
Thank you for sharing your feedback with us. We appreciate your comments and apologise for the inconveniences you experienced during your stay.
We understand your concern regarding the lack of a secure garden for your dogs. We're in the process of gradually installing fenced-off gardens for all the cottages, and we regret that this wasn't completed for your stay. We apologise for any inconvenience this caused and appreciate your understanding.
We are also sorry to hear about the issue with the electric oven and are glad we could replace it before your departure. We recognise the inconvenience it caused during your stay, and we're grateful for your patience.
Regarding cleaning supplies, we apologise for the oversight. We aim to provide all necessary cleaning equipment for our guests' comfort and convenience, and we've addressed this with our housekeeping team. It's perfectly fine that your husband retrieved a vacuum from the laundry room, but we are looking into ensuring all items needed are readily available in each cottage.
We understand that finding suitable areas for your dogs to run and play was challenging, and we appreciate your feedback on this. We strive to provide a welcoming environment for all guests, including their pets, and will consider this in our ongoing efforts to improve our offerings.
Thank you again for your valuable feedback. We hope you had some enjoyable moments during your stay and that you'll consider returning in the future once our improvements are fully implemented.
Best regards,
Jacki and The Team at The Grange Holidays
Property Owner