“Just had a 2 night stay at Chalet 5, and I must say the Property has the potential to be very nice however a few major points have let it down for us.”
1 - the hot tub, the private patio area itself is very nice and private, however the tub needed a very good clean, after opening the cover on the first evening we noticed the water was already very cloudy, to the point you could not see your hands, we also found a bottle top on the bottom of the tub which was not from us, when the jets are on the tub fills up with bubbles to the point they was almost overflowing within minutes, and lastly the smell, we cut our tub time short because after using the tub the second time we noticed a nasty odour coming from the tub.
2 - the towels, we was only given 3 towels in total, 1 being a hand towel, 1 medium sized and then 1 large bath towel. The hand towel had to be used as a bath mat due to the fact the floor was in the bathroom slippery and no mat was provided. This also meant we had 1 towel per person for both the tub and the shower which was not very hygienic.
3 - the bed, the sheets were fresh and clean however the mattress seemed poor quality meaning it sunk in the middle making it an uncomfortable nights sleep.
The car parking, location, kitchenette area and views were all good, the power went out whilst we were there and the owner was quick to sort this issue and update us accordingly however these 3 problems have left us feeling disappointed as the property itself is very clean and done to a good standard, as previously mentioned it has the potential to be a very good stay however I have left today feeling very dissatisfied.
