“Lovely location and the cottage is fine.”
We found a general lack of attention to detail and maintenance issues were our main bug bear.
There is no welcome booklet so no instructions for operating the tv, cooker and hob. The shower needs replacing as it is intermittently hot and cold if put on a setting above low. The courtyard needed weeding and we witnessed rats running around which meant we could not allow our dog free access. There was no internet connection. The fire alarm is temperamental and this seems to be a known problem.
All in we think Richard, the manager, is doing his best as this place could be a little gem with a bit more tlc.
Hi Angela
Thank you for your feedback it is gratefully received.
We always provide a contact number and do wish you would have called during your stay as we could have told you all the instructions are in the kitchen, although they're standard appliances and work the same as any others. We would have had Richard pop up and show you anything you were stuck with.
It does appear that a fault has developed with the internet, thanks for pointing that out, we are now awaiting a BT engineer attending.
We are surrounded by hundreds of acres of open farmland so it is not inconceivably that rats will move about. When you called to say you'd seen two in out courtyard, as you know we had a pest chap attend the very same day and put bait boxes down. We are glad you brought this to our attention and we have increased pest control around the grounds.
As a fully renovated property which was completed less than12 months ago with all new appliances and fixtures, we are not sure what is meant by maintenance issues, the property is very well presented. We act immediately on faults or issues.
Thanks for the feedback on the shower, which is less thank 12 months old, we wish we had been informed during your stay we would have called our plumber out to look at it for you.
Following your feedback, we have checked it , it appears to be working just fine and we have spoken to the guests who left yesterday, they had no issues. This one seems to be a mystery unless there is an intermittent fault. We shall continue to monitor and check it.
The fire alarm is not temperamental, it is certainly not a known problem, we have no idea where that notion came from. There was one false alarm, which was attended by Richard within minutes to reset the alarm, following him checking you were OK and there was no fire.
False alarms are rare but can occur.
We take fire safety seriously and if there was an issue with our system we would act immediately.
The day after the false alarm Richard spoke with your husband onsite and informed him, that we had called the alarm company out, who attended the same day to check the system to ensure there were no faults or issues.
Ours is a fully monitored L1 maximum life protection automated fire alarm systems are the most comprehensive and feature multiple detectors in all parts of the building that a fire could start, including larger cupboards, roof spaces and voids.
Please accept our apologies for any inconveniences that may have been caused.
We do hope you had a wonderful stay and enjoyed the local area.
Property Owner