“Arrived to find we couldn’t get in as door would not open,
this had been mentioned in a review in Nov 2022 but obviously had not been fixed, after many attempts it opened.”
Next issue was it was freezing, I appreciate the price of electric but could the heating of not been switched on an hour before, Mum is 82 and was frozen, no thermostat so found the welcome pack and discovered all run by the boiler so switched it on but lit the wood burner too, brought our own logs and some fire lighters glad we did as nothing provided.We have booked 2 of these Beach Houses before and they are all set out the same and always loved them but I was quite disappointed with this one, I realise that the information does not mention providing, toiletries but no hand soap or anything to wash your hands when soap dish and dispensers provided, well in one bathroom anyway. kitchen lacking basics like dish cloth, washing up liquid, scissors and clean cups, washed everything before use.
The shower in the Jack & Jill bathroom was dirty at the bottom near the door runners and when you turn it on it leaks all over the floor.
It isn’t a cheap stay for 3 days but I would expect a chair in the lounge not to be shedding the leather as you sit in it.
Didn’t spoil our weekend but not knowing if we can get back through the dodgy front door was no fun.
Re the lock problem, this was allegedly repaired, an invoice I have already paid the contractor. I personally visited on the 5th Feb and the lock was checked several times and appeared ok. The service company who look after the property were instructed to turn the heating on prior to each visit in cold weather and this will be addressed with them. The showers were checked when I visited and were clean so the comment is surprising but again will be checked with the service company. The chair in the living room has been slightly damaged likely by visitors dogs when in the property, I would dispute that it is 'shedding leather' , actually not leather! , it is scuffed in one corner. We actually provided a 'throw' for the chair, but this disappeared very quickly after it had been fitted, explanation unknown? Dish cloth, scissors and clean cups should have been in the property and this will be also taken up with my service provider. We do not provide most toiletries, but soap dispensers should have been filled, again this will be checked and rectified. The service company (contact details in the property) are contactable 24 hours a day, so I would have expected any 'key' issues to be relayed to them so they can hopefully be resolved quickly.
Property Owner
