“We stayed at the property over Christmas this year but had quite an uncomfortable time solely because of the underfloor heating.”
It was set at 20 dgc when we arrived and digitally locked so we could not adjust it. I'm sure we are not the only ones who find this temperature uncomfortably hot, especially for sleeping. If we aren’t, then no wonder the planet is having a fuel/climate crisis! The opening windows in this bungalow-type property are almost at ground level so I did not feel happy leaving them wide open all night (they didn't make much difference anyway). The Velux skylights were better at cooling the rooms but they automatically closed when it rained, so of limited use. After a night of no sleep, the owner and her son had to come in on Christmas Eve to unlock and re-set the thermostats for us – including into the bedroom which I found to be quite intrusive during our quiet getaway. Why we couldn't be trusted to be left with instructions and do this ourselves I do not know. We asked for it to be set at 14 dgc - the owner’s son did this and left it unlocked which was good, but it still hadn't got down to this temperature by the afternoon of 26th December, despite leaving windows and skylights open as much as possible. We therefore decided to cut our holiday short and leave early since we hadn't slept well the whole time we were there (we were booked in till the 27th Dec). Although generally very pleasant and helpful, the owner seemed to be surprised that I was annoyed, perhaps not understanding the privacy issue. I found it presumptuous that our living temperature was chosen for us and insulting not be trusted to adjust it ourselves; this spoiled our enjoyment of Christmas this year I’m afraid. So, for others who do not like to live in an overheated environment and are considering whether to book this property in winter I would suggest contacting the owners to get the heating controls set at a lower temperature in advance since it takes so long for the underfloor heating to cool. Otherwise, the property is absolutely fine!
Dear Jayne,
I'm sorry you felt that way, I thought we had resolved the problem when myself and my son came to look at it during your stay. This is something we will be mindful of in the future. We were aware of the cold temperatures outside and overlooked the fact it may be too warm for you. We sincerely apologise if you felt we had intruded on your privacy. We will monitor the situation in the future. Thank you for your feedback.
Property Owner