“Firstly It is a lovely house with lovely scenery
And there was so much that was really well thought out and was very nice and comfy linen , towels , decor very good.”
...
A welcome package was left and a xmas tree set up which was nice
but unfortunately there was a couple of things that let it down,
what could have been 5 stars it dropped down to maybe a 2 or a 3
We were informed by the owner the day before we arrived that they have been having work done in the kitchen and unfortunately there was temporary lighting fitted as work wasnt finished
It wasnt brilliant but it was ok , but once we arrived we did find in a cupboard a big pile of sawdust and all ...
...
A welcome package was left and a xmas tree set up which was nice
but unfortunately there was a couple of things that let it down,
what could have been 5 stars it dropped down to maybe a 2 or a 3
We were informed by the owner the day before we arrived that they have been having work done in the kitchen and unfortunately there was temporary lighting fitted as work wasnt finished
It wasnt brilliant but it was ok , but once we arrived we did find in a cupboard a big pile of sawdust and all the cooking bowls were covered in it too which looked like it had come from the work they've been having done but obviously the cupboard wasnt checked before we arrived to make sure contents were clean etc...
there was a pile of plaster board left outside the back door which looked really unsitely which was probably left over from the kitchen repairs ,we felt that should have been moved, as the garden looked like a building site ,
the freezer wasn't checked as there was still food in there from october probably from a previous guest
There was saw dust in the washing machine grill ,
the tumble dryer still had fluff in the filter
And lastly we were told we could use the log burner but the shed with the logs in was padlocked and we couldn't find the key anywhere , it was a shame as the living room got really cold as the sofa covered up the radiator so it was hard to get that room warm
We did email the owner about the sawdust and the key but we never heard back from them and we do realise we were staying over Christmas and everyone is really busy but since coming back we still havent had no reply
It didnt ruin our holiday but it was just very disappointing that there was alot of areas that wasnt checked before we arrived as this property has so much potential to be so much better and if they do iron out these problem areas it'll be a great place to stay but unfortunately the few bad points over shadowed what was good about it
Also just a suggestion in the winter months if check in could possibly be about 3pm
as at 4pm its gets really dark there and trying to get all the luggage in up the hill with limited light was a big struggle
Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the house, scenery, festive touches, and overall comfort.
We’re sorry to learn that certain aspects of your stay were disappointing. We did not receive any messages or emails from you regarding these issues during your stay, and had we been notified at the time, we would have addressed them immediately, even over the Christmas period.
We appreciate your constructive comments, which have been taken on board to help us improve and ensure a better experience for future guests.
Property Owner