“From the moment we walked up the path till the moment we left, this property was not up to Sykes Cottages spec and we won't be using them again.”
Path to cottage uneven and broken, stains all over the outside wall, dirty windows, open the door to hallway and the smell off damp, walls crumbling in lounge, fire not cleaned out, ashes not emptied, cobwebs everywhere, my wife cleaned the fridge, microwave, cooker and all the crockery as it was filthy. Furniture and furnishings are tired and dirty. Upstairs double uncomfortable and again the room smelt damp, bathroom, shower missing it's seal, Emerson heater cord has been broken so many time ...
Path to cottage uneven and broken, stains all over the outside wall, dirty windows, open the door to hallway and the smell off damp, walls crumbling in lounge, fire not cleaned out, ashes not emptied, cobwebs everywhere, my wife cleaned the fridge, microwave, cooker and all the crockery as it was filthy. Furniture and furnishings are tired and dirty. Upstairs double uncomfortable and again the room smelt damp, bathroom, shower missing it's seal, Emerson heater cord has been broken so many time and knotted back together, toilet seat lose. The place was a lot of money, and did not live up to expectations, Staithes is a lovely place, but this cottage certainly took the shine off our New Year!
We are very sorry you were unhappy with our cottage. It was deep cleaned a week before your arrival with our cleaning firm who also checked it the day before you arrived.
Areas which you mention were dirty were specifically cleaned and also no report of any smells was reported back to us.
There isnt a path up to the cottage - this is a shared access to the cottage with other cottages. I am not aware of there being an immersion heater cord as well as this is a sealed system.
We use Sykes and Yorkshire Coastal Cottages as they will immediately raise any concerns with us as owners and we can rectify issues. We are sorry you did not use this service when you were staying. We have help available in the village
We are glad you like Staithes - its a lovely village.
Property Owner