Captains Cottage

3.2★

6 Guests
3 Bedrooms
1 Bathroom
Pets Yes
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Features

Garden / Patio
Pub/shop < 1 mile
Washing machine
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

15 Customer Review(s)

Malvern
September 2024

“Our second visit to Captain's Cottage which is a great place to stay, very clean and comfortable.”

The only negative would be that a new fridge is required as the ice box door was broken (as mentioned in other reviews). It is in a great position to explore Whitby and the surrounding areas. We look forward to staying at the cottage again.

The only negative would be that a new fridge is required as the ice box door was broken (as mentioned in other reviews). It is in a great position to explore Whitby and the surrounding areas. We look forward to staying at the cottage again.

- Malvern, September 2024
Hayley August 2024

“DON'T BOOK THIS PROPERTY.”

This property is not as listed. Dusty, dirty and poorly maintained. Being greeted by a beer bottle full of cigarette ends, as I entered the Courtyard to collect the key was not a great first impression. Cobwebs. Broken sink tap. Dribbling shower. Fridge was filthy. No functional freezer box, these were just a handful of the issues. Way below expectations of cleanliness and not as the photos show. Over £1000 for a week in a property like this is robbery! Tried calling the owners twice on arrival day, but went straight to voicemail. They are now refusing any compensation.

- Hayley, August 2024
Michael July 2024

“Needs some TLC Garden was poor, untidy, not like the description given mattress ...”

Needs some TLC Garden was poor, untidy, not like the description given mattress had pee stains so did duvet sofa was dirty Bin was filthy good location & parked car for free for the 5 days otherwise we were not very satisfied

- Michael, July 2024

Do you also think it’s acceptable to leave the house in the state that you did ? Completely shut down our internet and leave us with a need to get decorators in to fix all the walls that you’ve stained etc Property Owner
Jason September 2023

“Issue with television which was passed onto their team which was not resolved.”

They offered a £50 reduction which they re aged on, left the place cleaner than we entered, Fire blanket missing, shame don’t keep to there words and actions especially as it was their offer and they didn’t follow through and made excuses after the fact.

- Jason, September 2023

Thanks for your feedback, the cottage TV has a firestick with a full range of live and on demand programmes. We've double checked, and the fire blanket is located on the back of the kitchen door. If concerns with cleanliness or maintenance are raised on arrival, our housekeeping team are more than happy address these. Property Owner
Hilary August 2023

“Very disappointing.”

The faulty boiler meant no hot water. The cottage was very dirty. There were broken appliances and furniture in the kitchen. A general appearance of poor maintenance and lack of care.

- Hilary, August 2023

Thanks for taking the time to provide feedback. Thankfully we have resolved the hot water issues and replaced the two chairs in the kitchen. We were pleased that our housekeeping team were able to come round shortly after your arrival and address your concerns cleanliness. Property Owner
Karen July 2023

“We enjoyed staying here,it needs a clean on the sofa,lots of crumbs and dirt in-between the seats.”

The hot water wasn't available the whole 3days. The bedding and towels were very clean.

- Karen, July 2023
Gretel April 2023

“This was a cosy cottage , Great location for walking into town and visiting the sites of Whitby .”

On downside parking , but lots of cottages were the same . And convenience store was coop which was in town and pricey , We needed milk but didn’t realise until walk back home , then the one stop convenience store was another 20 minute walk passed the cottage . We had a great holiday

- Gretel, April 2023
Lily December 2022

“Fantastic cottage within walking distance of Whitby town centre, Abbey and beach.”

Parking a little tricky, free parking on the street opposite but struggled to find two spaces over the New Year weekend. Beautifully decorated and well equipped kitchen (could do with more than 5 mugs though) - comfortable bedrooms. Loved the extra touches - Christmas decorations & a bottle of bubbly & chocolates on arrival. Thank you for a lovely stay!

- Lily, December 2022

Thanks so much! Glad you had a lovely stay. Property Owner
Pete October 2022

“Lovely stay in your cottage thanks”

- Pete, October 2022
Caroline August 2022

“Positives , walking distance to Whitby Nice clean bed linen Nice soft towels Nice pieces of decor Parking difficult but not impossible Cleaning needs great attention, dust on every possible ledge eg skirting boards under table , grimy in nooks and cranys , chairs dirty , mould in grout in shower .”

Need more hooks in bathroom and shelf , only toilet roll left for one person so had to rush out and get toilet rolls . No dish cloth , no tea bags for at least a cuppa when you arrive . Beds mattresses dirty and old even spring escaping on one no mattress protectors , few bits broken on drawers all grubby , outside needs attention and not nice approach needs weeding out the front . No spare bin bags , need bins in bedrooms . Fridge freezer door broke bin will not close in kitchen . Over all needs a proper clean not attention to detail with cleaning …. I own 6 holiday let’s so have high standard we always score 10/10 for cleanliness , it’s a shame as could be great , all mattresses need replacing ….. not great dirty

- Caroline, August 2022

Thanks for taking the time to feedback! We'll ensure that cleaning team address these issues and enhance the experience of future guests. Property Owner
Liam June 2022

“The only problem with the cleanliness of the cottage is that you could see past ...”

The only problem with the cleanliness of the cottage is that you could see past peoples mess behind sofas and down low on walls

- Liam, June 2022

Thanks for taking the time to feedback. We'll ensure to pass this on to our housekeeping team. Property Owner
Walter June 2022

“Arrived at this property and it became obvious the 'parking' was not at the property but wherever you could find on the road into the town centre.”

We then went through an alleyway with broken glass and dog mess into the 'courtyard' gate is rotten and doesn't lock,covered in weeds and cigarette butt's. On entering the property it became obvious this property hadn't been properly cleaned for some time.You couldn't see through the kitchen window.The filth in the kitchen cupboards and chairs and floors was disgusting. The boiler wasn't working and we were told to turn it off with the noise coming from it.We phoned the owner hoping she would be appalled and we were told the cleaners hadn't been yet and hopefully someone would be out to look at the boiler the next day!I sent several photos to the owner,no reply!the cleaners turned up and said they were told to come back and do more cleaning.This was not a weeks level of dirt,I doubt it had had a proper clean for months.There was new towels and bedding with hairs all over them.No light fittings working at the top of the landing.Stains all over the sofa and chair.We left as we could not have stayed there,fithy and not as described and no hot water or heating.I would advise anyone to reconsider if thinking of staying here,still waiting for our refund

- Walter, June 2022

I am sorry to hear that the stay did not match your expectations and would like to take this opportunity to address any concerns. The property does not come with any parking provided, it simply states parking is available on a first come first serve basis. Access to the property will be via communal grounds which we attempt to try and maintain ourselves but this does not belong to our property. Unfortunately as you arrived ahead of the check in time the property had not yet been completed for a changeover. Our cleaners manage multiple properties and will carry out the changeover of the linen etc in the morning and then have scheduled the rest of the team to finish the job in the early afternoon ready for guests to check in on time. The property is thoroughly deep cleaned on a regular basis also. Admittedly the boiler did have a minor fault, I can only apologise as this was not something under my radar until you advised me at the time. I had arranged a plumber to attend the next day to address this but the offer was later dismissed. Reassuringly, the services such as the electric shower and additional heating were not impacted by this. Thank you for taking your time providing your feedback, it is very important us as we like to ensure all of our guests have a wonderful staying at Captains Cottage. Best wishes, The owners of Captains Cottage, Property Owner
Tina May 2022

“Back gate isn’t secure my dog got out it was windy and latch blew open no bolt that fastens to secure it”

- Tina, May 2022

Thanks so much for feedback! We'll make sure to look at this issue. Property Owner
Roy February 2022

“The cottage was very comfortable and cosy, location excellent central for Whitby.”

The cleanliness especially the laminate floors left a lot to be desired and the inside of some kitchen cupboards could have been better.

- Roy, February 2022
Marcia November 2021

“It’s a lovely place , my only constructive criticism, would be the alley to ...”

It’s a lovely place , my only constructive criticism, would be the alley to access the property is dark , the light wasn’t working over the front so maybe a torch and the bolt on the gate needs replacement

- Marcia, November 2021

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Summary

Over three floors
Three bedrooms: 1 x double, 1 x second-floor twin, 1 x bunk
Shower room with walk-in shower, basin and WC
Kitchen/diner
Sitting room with electric fire
Central heating with electric fire
Gas range and hob, microwave, fridge, washing machine, dishwasher
TV, WiFi
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Enclosed patio with seating
Sorry, no smoking
Shop 0.4 miles, pub 0.1 miles. Note: Property not suitable for disabled access

The property

Settled in the charming seaside town of Whitby in North Yorkshire, is this delightful, terraced house, Captains Cottage.

Set over three floors and sleeping up to six guests, Captains Cottage is an idyllic setting for a getaway to the seaside, surrounded by the scenic North York Moors National Park and within easy reach of Robin Hoods Bay and Scarborough Castle.

Be welcomed into the well-equipped kitchen, where you can look forward to conjuring up a delicious feast for your guests as they set the table and uncork a bottle of wine.

After a hearty meal, head to the sitting room where you can fire up the electric fire, put your feet up and relax in front of your favourite film on the TV.

Continue the evening out on the enclosed patio, where you can discuss plans for the days ahead over drinks.

When sleep calls, retire to one of three tastefully decorated bedrooms, a double, a bunk and on the second floor, a twin, all perfect for catching your rest.

Kick-start your day with a refreshing shower, before setting out for the day to explore.

Take a leisurely stroll into the town centre, where you will find a host of activities available including, Whitby Whale Watching where you can take to the seas and spot the beautiful creatures, embark on the Dracula Experience, learn more about the local area at the Whitby Museum, or take the Whitby Cliff Lift down to the glorious beach, where you can spend a day soaking up the sun, building sandcastles or paddling the shores.

Nearby is the quaint fishing village of Robin Hoods Bay, where you will find an informative museum as well the National Trust site of The Old Coastguard Station.

Pack up the car or hop on the train and take a day trip to the resort town of Scarborough, where you can visit the medieval Scarborough Castle, enjoy a picnic in the lush Secret Garden or make memories at the Alpamare UK waterpark where you will find a wave pool and slides, as well as a spa with relaxing sauna and steam room.

However, you choose to spend your time in North Yorkshire, be sure to choose Captains Cottage as your home-away-from-home.

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About the location

WHITBY

Robin Hood's Bay 5.5 miles; Scarborough 19.3 miles; Pickering 23 miles; Guisborough 21.5 miles.

The seaside town and port of Whitby lies at the mouth of the River Esk in the Scarborough district of North Yorkshire. Ideally situated for exploring this beautiful part of Yorkshire, the local area hosts an array of activities so you can be sure to get the best out of both the countryside and the coast. From the nearby North York Moors to its Blue Flag beaches, there's something here for everyone. Amongst its many attractions, Whitby holds a charming atmosphere, home to winding streets and hidden alleys, where you can find a wide selection of eateries and shops scattered amongst them. Take a trip to the picturesque harbour and lighthouse to watch the sun set or get involved in some whale watching or a coastal cruise to watch the creatures up close. Climb the famous 199 steps to the Whitby Abbey to immerse yourself with history, or visit the Captain Cook Memorial Museum presenting historical and ethnographic exhibition about Cook himself. Close to the Robin Hood's Bay, rich in heritage, wonders and scenic spots, and in easy reach of the bustling towns of Scarborough and Middlesbrough, Whitby is a prime location for exploring all of the delights that Yorkshire has to offer.

This property offers the following short breaks:

Winter
Off-season
Last minute
Christmas

Whitby, North York Moors & Coast (Ref. 1077853)

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Features

Reviews & Ratings

“Our second visit to Captain's Cottage which is a great place to stay, very clean and comfortable.”

“DON'T BOOK THIS PROPERTY.”

“Needs some TLC Garden was poor, untidy, not like the description given mattress ...”

“Issue with television which was passed onto their team which was not resolved.”

“Very disappointing.”

“We enjoyed staying here,it needs a clean on the sofa,lots of crumbs and dirt in-between the seats.”

“This was a cosy cottage , Great location for walking into town and visiting the sites of Whitby .”

“Fantastic cottage within walking distance of Whitby town centre, Abbey and beach.”

“Lovely stay in your cottage thanks”

“The only problem with the cleanliness of the cottage is that you could see past ...”

“Arrived at this property and it became obvious the 'parking' was not at the property but wherever you could find on the road into the town centre.”

“Back gate isn’t secure my dog got out it was windy and latch blew open no bolt that fastens to secure it”

“The cottage was very comfortable and cosy, location excellent central for Whitby.”

“It’s a lovely place , my only constructive criticism, would be the alley to ...”

Summary

The property

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About the location

WHITBY