“We have stayed here as a family treat for my elderly parents three times and have really enjoyed it.”
The property is generally clean, well presented, well equipped, warm, comfortable, spacious and dog friendly with a small garden and a field nearby. The downstairs bedroom for older people or those who are less mobile is a huge plus as are the en-suite bathrooms. If you are fit and healthy, the walk into Whitby and back is not a problem. Alternatively, taxis cost around £6 one way this year. Areas for improvement in our opinion: Hand rail for steep tiled steps to downstairs bedroom (health and safety). Outdoor lighting required on pathway and steps from front door to car parking space (health and safety) Floor length curtains downstairs require laundering (cleanliness and hygiene) Late check in at 4pm and early checkout at 9am this year really affected our enjoyment of both the first and last day of our stay. Hopefully this will be changed once the additional time required for anti - covid cleaning relaxes (customer focus and enjoyment / value for money). None of the suggestions for improvement would prevent us from booking again, however they would enhance the quality of our stay.
Thank you for detailed feedback.
We are unable to fit handrails to the step into the downstairs bedoroom, as they would be actually impede access and prevent correct door closure.
The curtains have been sent to the laundrette once we had an empty week.
There is outdoor lighting - I have now labelled the switch near the door to make it easier to find.
The check out has been changed to 10am - we actually do this at the beginning of December, but you perhaps didn't get the update from Sykes. We will be keeping teh 4pm check -in as it allows our cleaners time to get aound the properties, and for any minor maintenance jobs to be done.
Property Owner