“We did enjoy our stay at Madeline’s View but we were a little disappointed by the exact location (above the noisy arcade) & wished we had maybe check that out more as we had never visited Whitby before.”
Getting our bags from the car to the cottage was really tricky despite being fit for our age (65)
Also we were unable to work the heating & we did feel cold indoors in the evenings.
- Corinne, September 2024
Thank you for your feedback on your recent stay at Madeline’s View. We appreciate your comments and are glad that you enjoyed your time with us.
However, we were surprised by your remarks regarding cleanliness, as we work closely with our professional cleaning team who have assured us that the property was thoroughly and properly cleaned before your arrival. We take great pride in maintaining high standards, and we are confident that the cottage was prepared to our usual standard. We also wonder if your comments may be referring to the general environment of Whitby, which, as a vibrant seaside town, can be lively and a bit messy at times.
Regarding your comments about noise, we would like to clarify that while Whitby is known for its bustling atmosphere with plenty of entertainment, Madeline’s View is generally a peaceful retreat, and the most common sounds are those of the seagulls. We strive to provide a tranquil space amidst the town's lively surroundings, and it is rare that our guests experience any disruptive noise inside the cottage.
We do apologise for the issue you experienced with the heating, but we understand that sometimes things don't go as planned. We wish you had contacted us or Sykes using the phone numbers provided in the welcome pack, as we would have promptly addressed the problem to ensure your comfort during your stay.
Finally, we understand that Whitby's unique layout can sometimes pose challenges, especially if you're unfamiliar with the area. We do our best to provide accurate information about the location in our directions information to help guests make an informed choice.
Thank you again for staying with us, and we do hope to welcome you back in the future. Your feedback is invaluable as it helps us improve our services.
Kind regards,
John & Noreen
Madeline’s View
Property Owner