“Very pleasant cottage in an excellent location.”
Very clean, and comfortable beds. The café across the road was excellent as well.
Having said that, there are a few concerns I would like to raise.
1. The place was very cold when we arrived. The heating was subsequently efficient, but with underfloor heating (which we also have at home and are familiar with) it takes a few hours so it wasn't until the following day that it actually felt warm enough to be comfortable.
2.Given the above, I was very keen to start the fire in the first floor ...
Very clean, and comfortable beds. The café across the road was excellent as well.
Having said that, there are a few concerns I would like to raise.
1. The place was very cold when we arrived. The heating was subsequently efficient, but with underfloor heating (which we also have at home and are familiar with) it takes a few hours so it wasn't until the following day that it actually felt warm enough to be comfortable.
2.Given the above, I was very keen to start the fire in the first floor living room. Unfortunately that was not working. I contacted the number we were given and the response was very helpful and a handyman attended shortly - on a Sunday evening. I was impressed until he told me that he could not fix it and he would arrange a gas engineer to attend the following day. More concerning was that he informed me that this fire was regularly breaking down and he attends to it all the time.
3. The next morning the gas engineer attended. Again very pleasant and tried to help but could not as some parts needed replacing. Would take several days, understandably. So we never had a functioning fire during our stay there. Again the most telling comment was when the gas/heating engineer informed me that he has been out to that fire several times, most recently just 2-3 weeks previously. How is this an acceptable level of maintenance for a property being rented out in the manner it is?
4. We had booked to be there for Christmas. Perhaps you can understand the expectation of atmosphere we had in those circumstances. The advert for this cottage mentions that fire prominently. The fact that it was not working significantly affected our enjoyment of the property in the festive days, We were looking forward to sitting around with a fire like that for visual/aesthetic enjoyment, if not for heat. In the event, we arrived to a very cold house AND with the advertised fire not working.
4. The kitchen facilities were adequate, but I would not describe them as outstanding. It is always a bit difficult using a strange kitchen, but some basics were missing/difficult to find. We had to purchase oven gloves, which you may have noticed we left behind so that subsequent occupants may be spared that inconvenience.
5 The seating throughout the house - by which I mean the settees and sofas on the lower and first floors - felt generally lumpy and uncomfortable. We all felt that, as I did check that I wasn't just personally being demanding. This again was tolerable, but not brilliant.
6. The parking space needs to be described more accurately. It is in fact a small wedge shaped area that is difficult to manoeuvre anything medium or larger into; we were unable to use it but fortunately there is street parking at this time of year. Could be very different between March and September
Overall we enjoyed the area and exploring the neighbourhood. But did not appreciate arriving to a cold house and a fire that never worked. The latter affected our enjoyment of the property over Christmas.
Had the fire not working been a fresh issue, I would understand that these things happen. However, this is clearly an ongoing problem and therefore the advert is deliberately misleading and represents a breach of what we paid for. It remains a part of the advert for this cottage and I find that objectionable.
I look forward to a response to this feedback
Thank you for your feedback. We are sorry that the loss of the fire affected your enjoyment of our beautiful property which is maintained to a high level. Sadly in this instance we were unable to source the part which was required, something that was out of our control.
Property Owner