“This is our 2nd stay at Railway Cottages (last time next door in Hudson Cottage)
These cottages are ideally located, being in central Whitby within easy walking distance to the town centre, yet being on a very quiet road.”
They have a wonderful view of Whitby marina looking across to the Abbey, with a lovely patio/garden area where you can watch the trains pass by.
Stephenson cottage was warm, exceptionally clean and well furnished, beautifully comfy bed, lovely big bath with shower and the bonus of it's own parking space (a rarity in Whitby)
The only thing that let this property down was the lack of a welcome pack on arrival, not even basics of teabags or milk so unable to make a drink until we went out to buy some, it is the first time in many years of renting cottages that we have not received one usually with a welcome note from the owners so was quite disappointed.
Hi there, we really appreciate your feedback, we are glad you had a great time at the cottage but are sorry to hear you did not receive your welcome pack. Unfortunately your booking came after a period when the cottage had been closed for bookings for refurbishment and maintenance and there a was a mis-communication between us and the lady who helps us that meant the welcome pack appears to have been missed. We do supply a pint of milk, tea, coffee sugar and a treat from the local Botham's bakery. But in this instance it wasn't there for you and we are very sorry. We completely agree that a cup of tea on arrival is a must!
Hopefully this has not put you off too much, and we very much hope that you will stay with is again. If at any time you want to contact us, our details can be found in our welcome guide, we will always do out very best to assist to ensure that you have a most enjoyable stay.
Again our apologies for this, we appreciate you highlighting this as it enables us to make your experience better in future stays.
Best Regards, Steve and Ruth, Stephenson Cottage
Property Owner