“We loved the cottage and everything about the cottage, except that we had water issues.”
The management was great to try to help us but we had to deal with the one shower not working properly. The ensuite shower had very little water pressure and so it was hard to shower. The other bathroom had issues with the hot water not working properly and then they fixed part of it but it was too hot or too cold. Neither of the bathrooms had very good water pressure so showering was the only issue we had. The staff was amazing. The apartment was clean and comfortable. We loved the ...
The management was great to try to help us but we had to deal with the one shower not working properly. The ensuite shower had very little water pressure and so it was hard to shower. The other bathroom had issues with the hot water not working properly and then they fixed part of it but it was too hot or too cold. Neither of the bathrooms had very good water pressure so showering was the only issue we had. The staff was amazing. The apartment was clean and comfortable. We loved the place other than the water issues.
Dear Darla, thank you for taking the time to review and provide feedback on your Garden Apartment stay. It was most unfortunate that you had an issue with the water pressure and shower while you stayed with us, as we had never had a problem previously. As our property maintenance manager was unable to rectify after we called him out, we did source a new shower which was fitted by an electrician and plumber. This issue has now been resolved and we apologise for the inconvenience encountered during your stay. Once again thank you for the review and also highlighting that the staff dealt with the matter as best they could. Kind regards, Neil & Pam
Property Owner